بيانات الوظيفة الخالية

09/04/2017

Gulf Talent

المصدر

السعودية

الدولة

قطر

مكان العمل

مسئول خدمات عملاء

الوظيفة الخالية

الخطوط الجوية القطرية - قطر

الجهة المعلنة

مؤهل عال

مؤهِل

The Customer Services Duty Manager will pro-actively manage Qatar Airways passenger services operations and maintain the smooth running of the terminals on shift basis. In this role, you are responsible for the overall management of your shift with focus on the relevant Key Performance Indicators and 5-star service delivery. You will ensure punctuality and safety of all Qatar Airways Operations. Specific accountabilities include: * Participates in customer services strategy formulation pertaining to Doha Airport. * Oversees and manages all terminal staff. * Ensures adequate staffing levels are maintained per shift. * Ensures adherence to company's Standard Operating Procedure with Safety and Security as foremost priority. * Fosters excellent teamwork and team spirit within Doha Hub team members. * Makes decisions, recommendations and take action pertaining to operations and uses unbiased rational approach to generate solutions. * Liaises with Hamad International Airport (HIA) personnel and other airport agencies on operational issues. * Handles all QR flights within the shift and ensures that proper hand over are done to the following Duty Manager. You have Bachelor's degree with 5 years of job-related experience. You will have Airport Operations background and has managed a multi-cultural team. You are knowledgeable on airport processes and technical requirements. You must have good knowledge of the Standard Operations Procedure (SOP) and confident to make quick decisions. You have good leadership capability to manage and meet development objectives of your team members as well as creating a high performing and collaborative team environment. You have strong communication skills with the ability to interact/communicate within all levels of the organization. You are a people person with passion to deliver 5-star service to the customer. You are good in problem-solving, can thrive on pressure and organize. Welcome to a world of growing opportunities. Qatar Airways is the national carrier of the State of Qatar. Our global network now sees us flying to over 100 destinations worldwide and operating some of the youngest fleets in the sky. We are home to over 150 nationalities. Our mission is to deliver Excellence in Everything We Do. For us, that means we focus on the customers who fly with us. We understand that our customers choose to fly with us because we care for them. We know that every time we fly, we carry the hopes and dreams of our customers. Similarly we consider the hopes and dreams of our people. Our success is due to our leadership and the employment of high quality people who will enjoy living and working in Doha, Qatar. Qatar is a rising economic powerhouse and is fast establishing itself as one of the world’s newest and most vibrant hubs. Qatar prides itself on its technological advances as well as its educational and research facilities. It is rapidly becoming home to more expatriates and international businesses, as well as world-renowned 5-star hotels, spas and resorts. The city boasts the best in shopping, sports activities and has been host to many high profile international events. As the Airline of the Year 2011 and the only 5-star airline in the Middle East, the opportunities for career diversity, professional development opportunities to further your careers within the organisation are almost limitless. We truly believe that life is a journey, not a destination; therefore we help our people to realise all that they can be. Join one of the fastest growing airlines with an ever-expanding global network. If you wish to find out more about the Qatar Airways Group of companies and what we have to offer, then please visit our website.

الشروط

اسم الوظيفة ، مجال العمل ، الشركة

البلد






 


copyright © 2024 arabiainform - powered by shoghlanty.com